Security and Compliance

In addition to achieving the highest of security and privacy standards within Australia, GoFax^® continues to achieve and meet the benchmarks and global standards of security and privacy internationally. We are a Government preferred fax and SMS provider in Australia.

We take security and compliance seriously

Our services comply with the regulations and guidelines for security and privacy across various industries:

GoFax is ISO/IEC 27001 certified
GoFax complies with the global information security standards for Information Security Management Systems (ISMS).
Government GITC Accredited Q-5426
GoFax is a QLD Government GITC and QAssure accredited supplier. Achieving industry certification under the Government Information Technology Contracting (GITC) Framework.
GoFax^® can help support requirements under the Health Insurance Portability and Accountability Act of 1996 (HIPAA fax solution), with various features and procedures to meet HIPAA compliance obligations. GoFax^® online fax services ensure you meet your technical, procedural and physical safeguards of ‘protected health information’ when transferring in an electronic form.
ACMA. GoFax provide features and assistance to allow an organisation sending fax and/or SMS marketing and to ensure they are compliant with requirements set by the Australian Communications and Media Authority. In particular the Spam Act 2003 and Telecommunications (Fax Marketing) Industry Standard 2021
DNCR. GoFax provide features and assistance to allow an organisation sending fax marketing to ensure they are compliant with requirements set by the Australian Communications and Media Authority, in particular the Do Not Call Register 2006.

Additionally GoFax can help support other various requirements for privacy, compliance and legal obligations:

Healthcare Information Security and Privacy (HCISPP)
Health Information Technology for Economics and Clinical Health Act (HITECH)- Services comply with recommended security practices as per the HCISPP guidelines to ensure privacy of client and their customer’s information.
Australian Internet Security Initiative (AISI) – Regular reviews to ensure our online practices form the best security recommended and practiced.
Australian Privacy Principles (APP’s) – GoFax adhere strict procedures to secure private and personal information of clients and their customers.
Australian Prudential Regulation Authority (APRA) Prudential Practice Guide (PPG’s) CPG234 Management of Security Risk in Information and Information Technology – We regularly perform security review of all information internally and externally recorded and/or operated
Australian Government Information Security Manual – The security of the infrastructure and online services provide essential strong security measures to conform to Government security protocols, case by case basis is practiced.

Technical safeguards:

GoFax provide the following features to help organisations in meeting requirements under the HIPAA technical safeguards:

Access: GoFax accounts must be verified in order to use services and users require validation through a username and password.
Audit: GoFax implement hardware, software, and procedural mechanisms to record and examine access and other activity in information systems with a complete audit trail.
Transmission Security: GoFax implement technical security measures that guard against unauthorized access. View more information on secure transmission options.

GoFax service features for added security:

Option to ‘Auto Delete’ Sent Faxes

Once enabled, this setting will automatically delete the fax message off GoFax servers once the fax transmission attempt is complete.

Option to ‘Auto Delete’ Received Faxes

Once enabled, this setting will automatically delete the fax message off GoFax servers once the fax is received.

Data Security

There are multiple layers of data security in place, and managed firewalls approved for Federal Government use. GoFax data is securely backed up both locally and via cloud with encryption, hourly and again daily.

Sub Users:

To provide greater organisational control and security, GoFax® offers account sub user functionality to restrict access and functions to sub users.

Account Audit Log:

Users have access to their secure online account, providing a comprehensive downloadable history of sent and/or received faxes

Physical Security:

All GoFax^® servers are securely hosted with the highest of security standards and restricted access

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• reliable
• secure
• no contracts
• outstanding service
• 100% Australian owned & operated

reliable • secure • no contracts • outstanding service • 100% Australian owned & operated