GoFax Compliance

Robust global standards implemented across GoFax to ensure information security is managed through a dedicated system.

Stringent security controls to protect customer data, reduce risks and ensure the highest standards of redundancy and best-practice are met.

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ISO 27001 certified
HIPAA compliant
Government accredited
Australian owned & operated

Ensure your fax & SMS communications are always compliant with Australia’s #1 HIPAA compliant and government accredited online communications provider.

ISO 27001 certified

ISO/IEC 27001 is the globally recognised standard for Information Security Management Systems. GoFax is ISO 27001:2013 certified and dedicated to ensuring the highest information security through implemented controls to protect customer data, and systems to mitigate potential risks and adhere to the highest security awareness across our organisation.

GoFax implements stringent controls to protect data, dedicated processes, and systems to ensure the highest standards of redundancy and service up-time. Consistently working to a best-practice model, GoFax implements a continuous improvement approach to meeting the needs of our valued customers, industry, and evolving security.

HIPAA compliance

GoFax® can help support requirements under the Health Insurance Portability and Accountability Act of 1996 (HIPAA fax solution), with various features and procedures to meet HIPAA compliance obligations. GoFax® online fax services ensure you meet your technical, administrative and physical safeguards of ‘protected health information’ when transferring in an electronic form.

Learn more about how GoFax complies with HIPAA

Australian Privacy Principles (APPs)

GoFax is strongly committed to maintaining the privacy of our clients’ and users’ personal information. We adhere to strict privacy and security policies and procedures throughout our organisation to ensure compliance with the Australian Privacy Principles under the Privacy Act. Learn more about the APPs.

Government Accredited

GoFax is a Government preferred fax and SMS provider in Australia.

QLD Government: Q-Assure Assigned (11255) and GITC Accredited (Q-5426)
NSW Government: HealthShare NSW (Approved Vendor: GoFax Unit Trust 521168)

Fax & SMS marketing compliance

GoFax provides features and assistance to allow an organisation sending fax and/or SMS marketing to ensure they remain compliant with the requirements and regulations set by the Australian Communications and Media Authority (ACMA). In particular, those in relation to the Spam Act 2003 and the Telecommunications (Fax Marketing) Industry Standard 2021.

GoFax also provides features and assistance to allow an organisation sending fax and/or SMS marketing to ensure they are compliant with the Do Not Call Register Act 2006 (DNCR).