Transfer Your Fax Number Online
Receive faxes online, to your email, via our desktop fax software or API integration by porting your existing fax number to GoFax. Switch to GoFax and save!
GoFax provides a seamless migration with fax number porting, offering an effortless solution to transfer your fax number online. With our fax service and Australian support team, porting a fax number is a streamlined process, ensuring you stay connected with minimal disruption. Our fax online services integrate seamlessly with your existing systems, making the transition smooth and hassle-free.
How to get your fax number
porting started?
1
Click ‘start now’ to set up your account and confirm details.
2
On step 3 of the sign up, under the option ‘select fax receive service’ choose ‘port my existing fax number’.
3
Porting is available on any of our receive or bundle plans.
4
To finalise the sign-up process, enter your existing fax number and choose a temporary number.
5
Download a porting authority form and continue to the checkout and complete your payment.
Your porting authority form.
This form gives GoFax the authority to request a port from your existing fax number provider. By entering the correct details GoFax can process your application without delay.
Download a copy of the porting authority form.
Please make sure the address on your porting form is the actual site address the fax number is associated with.
If the fax line you are porting is associated with another service such as Eftpos, internet, a phone, HICAPS or a security system – you must indicate this on the form and contact us before proceeding.
Number porting costs with GoFax®.
Switch to GoFax® Online Fax Receive service and keep your existing fax number.
Port an existing fax number to GoFax under our Receive Fax or Bundle Fax service plans. Porting is available based on your existing fax number carrier and configuration.
All prices are in AUD and inclusive of GST, currently 10%. Tax excluded for international purchases.
^ Porting charges may vary depending on the number type. See GoFax Porting Authority and Terms & Conditions for details.
Additional fees apply for ‘Complex Porting’ (CAT C) configuration. including but not limited to existing virtual fax numbers, numbers within a number range and numbers in a line hunt.
* Porting Rejection fees apply for any carrier ‘rejected’ fax number porting order. Rejection can occur due but not limited to, number setup, number restrictions, carrier restrictions or incorrect information supplied. All prices are subject to change without notice.
Simple fax number port in service (CAT A Port)
$30.00 / number
Complex fax number port in service ^ (CAT C Port)
$110.00 / number
* Porting rejection
$20.00 / rejection
Porting emergency return/ roll back of number – single number CAT A
$71.50 / number
Porting emergency return/ roll back of number – 1 to 5 numbers CAT A
$181.50
plus $11/ number
plus $11/ number
Porting emergency return/emergency rollback of number CAT C
$200 inc GST / number
Port away emergency return – single number
$130.00 / number
Important details about porting your number.
Here are some important things to consider before starting the
porting process.
Simple fax number porting can take up to 20 business days depending on your carrier, however, some ports are processed faster.
Complex number ports can take up to 120 business days and you should always contact us before proceeding with a complex port.
If you want to receive fax online while your number is being ported, you may be able to set up a fax divert with your existing carrier.
Generally fax numbers should only be ported when no other services are associated with the line.
Contact us with
any further questions.
Porting is usually a simple process, however, it is
advised that you contact the GoFax team for any
questions.
Our support team has extensive experience with
managing fax number transfers, so contact us if
you require further assistance.
