As we prepare for the holiday season, the GoFax team would like to thank you for your valued partnership and continued support during the year.
Please see below our holiday hours and embargo period:
GoFax holiday office closures
- Friday, December 24th, 2021 – Christmas Eve CLOSING 1pm AEDT
- Monday, December 27th, 2021- Christmas Day Public Holiday: CLOSED
- Tuesday, December 28th, 2021 – Boxing Day Public Holiday: CLOSED
- Friday, December 31st, 2021 – New Year’s Eve CLOSING 1pm AEDT
- Monday, January 3rd, 2022- New Year’s Day Public Holiday: CLOSED
During this period, all standard systems monitoring will be performed.
Email support@gofax.com.au for any urgent assistance. Any non-critical support requests will be responded to on the next business day (Wednesday, 29th of December 2021 and Tuesday 4th January 2022).
Embargo period
Due to carrier provisioning and other supplier restrictions over the holiday period, there will be an embargo period commencing at 05:30pm AEDT Monday 20th December 2021 and continuing until 5:30pm AEDT Friday 7th January 2022.
During this period, custom development requests, new orders, porting orders and new connections of some services may be subject to delays. Orders will be accepted and processed, however due to network and carrier embargos, services may experience extended delivery times.
Important reminders
- Remember to ensure your GoFax send service has sufficient credits over the holiday period so your staff can continue to use our fax/SMS services
- Top Up Send Credits Now or Enable Auto Top Up on your account and credits will automatically be topped up once your balance reaches 10%
- Check your ‘Low Credit’ notification settings are correct
- Have your contact details changed? Login and update details within your GoFax account.
For any questions or support, please contact support@gofax.com.au
