Data Sovereignty for Online Fax in Australia
Keep every fax you send and receive in Australia. With optional GoFax data sovereignty, your fax and SMS data is routed, processed and stored onshore, under Australian law.
What is data sovereignty?
Data sovereignty means your data is subject to the laws of the country where it is stored and processed. For Australian businesses, it means keeping data on Australian shores, so Australian law applies and foreign laws do not. Health, government, legal and finance teams often need it to meet their compliance rules.
How GoFax data sovereignty works
Without data sovereignty, GoFax uses several delivery routes and carriers, including some outside Australia, so your faxes get through reliably. Your data is still encrypted in transit and at rest.
Turn on data sovereignty and your fax data is routed, processed and stored only in Australia. It never leaves the country before delivery, and it is never subject to foreign laws.
Data sovereignty covers faxes sent and received within Australia. If there is no reason for your data to go offshore, it stays here, which matters most when you handle health records and other sensitive documents.
GoFax runs in government approved secure data centres in Australia, with supplier service level and confidentiality agreements in place.
Who needs data sovereignty?
Government
Keep citizen records and departmental documents onshore. GoFax is GITC accredited (Q-5426), QAssure assigned (11225) and a government preferred provider.
Fax for governmentHealthcare
Send referrals, results and patient records without them leaving Australia, and help meet the Privacy Act and the Australian Privacy Principles.
Fax for healthcareLegal and finance
Keep contracts, client files and financial records under Australian law, with a full audit trail of every fax.
Fax for legalWhat it costs and how to turn it on
Data sovereignty is optional on any GoFax account and costs 10% extra.
Turning it on is simple. Start a live chat, fill in our contact form or call 1300 928 872, and our Australian team will switch it on for you.
It is worth it when your industry, your clients or your contracts need documents to stay in Australia.
Security in every account
Every GoFax account is encrypted in transit and at rest, with 24/7 monitoring, Auto Delete, multi-factor authentication, sub users and a full audit trail. GoFax is ISO 27001 certified and government accredited.
Data sovereignty questions
Data sovereignty means data is subject to the laws of the country where it is stored and processed. In Australia, it means keeping data onshore so Australian law applies.
Data residency is where your data is stored. Data sovereignty goes further: it is about which country's laws apply to it. GoFax data sovereignty keeps routing, processing and storage in Australia.
There is no single law that makes all data stay in Australia. The Privacy Act 1988, government policies and some health rules set out how data must be handled, and some require it to stay onshore. Always seek legal advice for your situation.
Data sovereignty costs 10% extra. It is optional, and you only pay for it if you turn it on.
Start a live chat, fill in our contact form or call 1300 928 872. Our Australian team will switch it on for you.
Yes. Data sovereignty covers SMS as well as fax, so your messages stay in Australia too.
Not always. Without it, GoFax uses several delivery routes and carriers, including some outside Australia. Your data is still encrypted in transit and at rest.
No. It covers faxes sent and received within Australia. A fax to an overseas number has to leave Australia to be delivered.
See what GoFax customers say
4.9/5 (145 reviews) 
What an amazing experience
What an amazing experience! Jo was so patient and kind! A bargain for our needs too.
20 Sep 2023 | TrustPilot Nancy
Verified Customer
Highly recommend
Excellent service! Live chat helped me set up my account, and fax documents overseas right from my email, much faster and far less expensive than by post. Reliable and easy to use. Highly recommend.
10 May 2026 | TrustPilot Rose Lloyd
Verified Customer
Worked well for us for years!
Top stars for a top service: worked well for us for years!
25th February, 2026 | Google Adrian T
Verified Customer
We have used GoFax for years
We have used GoFax for years and they are so affordable for a small business. I cannot fault their service. They keep in regular contact regarding network outages, etc. We are now increasing our business with them and once again, I cannot fault the simplicity of service and the product offering for a small business. Thanks GoFax - Go Well!
23 July 2025 | Google Monique Piwonka
Verified Customer
GoFax was easy to set-up and use
GoFax was easy to set-up and use. I needed to fax tax documents to the US from NZ. GoFax did the trick. It took me less than 40 minutes from researching online fax software to getting my fax sent confirmations. 100 pages for A$15, highly recommended and great value, only problem now is what to do with remaining 96 pages!
10 July 2026 | TrustPilot Donald Purdie
Verified Customer
Support was fabulous!
Joseph was a huge help in assisting me to learn how to navigate GoFax and use it to its maximum utility for me in my professional role. He also helped me to edit my Settings on GoFax to avoid unnecessary charges for Notification services I simply don't need. He was fabulous at walking me through step by step way using accessible language for an older generation user of these kinds of technologies!
7 July 2024 | TrustPilot Jan
Verified Customer
Simple and highly recommended
When I needed to fax documents to the US, and with the demise of fax serviuces from Aust Post and Office Works, I used GoFax. Very simple, from my laptop, very economical. Highly recommended for occasional users like myself.
13 October 2023 | TrustPilot John Renzenbrink
Verified Customer
Wonderful customer service
Joe was very personable and incredibly helpful in guiding me through setting up the service with my third party sender, and teaching me bits and pieces I didn't know I could utilise. Very please with my decision to join up!
25 July 2023 | TrustPilot In Balance Psychology Clinic
Verified Customer
Extremely efficient
We have been using GoFax for a few months now and find it an extremely efficient method of sending and receiving faxes. It is particularly convenient for staff who are working remotely. I would highly recommend.
20 June 2023 | TrustPilot Sandra Brandt
Verified Customer
Excellent service
Excellent service! Live chat helped me set up my account, and fax documents overseas right from my email, much faster and far less expensive than by post. Reliable and easy to use. Highly recommend.
01 June 2026 | Google Rose Lloyd
Verified Customer
The best service
Top stars for top service, worked well for us for years.
01 February 2026 | Google Adrian T
Verified Customer
Simple and affordable service
We have used GoFax for years and they are so affordable for a small business. I cannot fault their service. They keep in regular contact regarding network outages, etc. We are now increasing our business with them and once again, I cannot fault the simplicity of service and the product offering for a small business.
23 July 2025 | Google Monica Piwonka
Verified Customer
Great experience
The team are always pleasant to deal with and happy to help. A great experience!
12 February 2025 | Google Kimberly Daniels
Verified Customer
Amazing service
10 stars! Amazing service from Joseph! He called me and explained everything and guided me through the 4 simple steps, even hunted us a fax number closer to match what we needed. I can't speak highly enough of the service that was provided, he went above and beyond to make sure I was happy with everything and what a simple process everything was!
Paide McGregor
Verified Customer
Great Australian company
I can't recommend this organisation enough, if you are looking at going to a digital fax service. Everyone I have spoken to have been so helpful in assisting me through the whole process. Great Australian company.
24 July 2024 | Google Rose Avenue Medical Practice
Verified Customer
Simple process and easy set-up
I don’t normally provide reviews but in this case I was more than willing. I couldn’t believe how simple the process was to set up and the support and customer service provided by GoFax was next level.
02 October 2024 | Google Karen Wheeler
Verified Customer
Outstanding service
Outstanding service from Joseph! He called me twice to explain everything and guided me through it all like a true professional. I can't speak highly enough of the service Joseph provided, he went above and beyond the call of duty. Without question, the best service I've ever received!
28 November 2023 | Google Peter Gillard
Verified Customer
Gofax, an industry leader!
We've been with GoFax for multiple years at this stage and have never experienced any down-time. Their services are easy to use and understand. Our account manager, along with their support team is phenomenal. GoFax allows us to leverage our pre-existing infrastructure and have worked alongside us to streamline our business solutions. I look forward to the years to come!
12 June 2023 | TrustPilot Will Sillajew
Verified Customer
Reliable and affordable
I am so glad that such a reliable and affordable service is available in Australia.
14 September 2025 | Google QT
Verified Customer
Excellent after sales assistance
I needed to provide documents to the IRS (USA) to secure a tax return. they woud only accept faxes or express courier mail. GoFax came to my rescue - easy to use (just like sending an email), low cost, and a confirmation receipt provided. Excellent after sales assistance too. highly recommeneded for all faxes.
06 November 2023 | Google John Renzenbrink
Verified Customer
Great, friendly service
Service on both days from Joseph was helpful and very prompt. Teams service was excellent as it gave Joseph an opportunity to try to replicate the problem I was having yesterday. Joseph also provided me with an alternative to send Faxes by using send.gofax.com.au. This made my bulk work quicker and less frustrating. Great work Joseph and GoFax company for following up with me in a timely manner.
5 April 2023 | TrustPilot Christine
Verified Customer
Excellent service
I had started to apply for a fax number, and I received a call to assist in the process without any prompting. The person assisting was amazing and it was all done very efficiently. Very happy with the service and manner of the GoFax employee. Thank you.
11 April 2023 | TrustPilot Julie-Anne Rogers
Verified Customer
Amazing service
Administation is easy - was able to create an email group, populate it, and then advertise that as the desitination for incoming faxes. The sender didn't know the difference! Furthermore, I was able to integrate into the scanning feature of the printer. All the user does is scan their page, creates a PDF and sends off the fax direct from the printer. The users love it and although we get plenty of messages about maintenance an updates, we have never had any problems using GoFax.
27 August 2021 | SourceForge Glen S.
Verified Customer
Quick, easy and worth doing
Joe was super helpful and his instructions were easy to understand and follow. He had the info at his fingertips and could recall my previous conversations with Natalie so that you didn't have to go through it all again. He knew his stuff with the telco's so the transition across would go smoother. Well worth the effort of changing over to GoFax.
| TrustPilot Julie
Verified Customer
Friendly and helpful
I have spoken to Anita & Joe in the Sales team and both were super helpful & friendly. The best customer service I have had in a long time.
24 March 2023 | TrustPilot Kingston Foot Clinic
Verified Customer
Great Customer Service
I have only just started with GoFax but so far am really impressed! The agent (Janelle) was so helpful in setting things up exactly how I wanted them, quickly and efficiently, and checked everything was working properly all the way along. Thank you!
30 January 2023 | TrustPilot Emily Wilkinson
Verified Customer
Keep your faxes on Australian shores
Talk to our Australian team about turning on data sovereignty, or create your GoFax account online.